1. Scope
This policy explains refunds and cancellations for DVMart marketplace services, supplier membership plans, promotional services, and seller-side subscriptions. Product order refunds, cancellations, replacements, and returns are generally managed by the individual seller unless DVMart specifically confirms otherwise.
2. Marketplace Policy
DVMart acts as an online B2B marketplace connecting buyers and sellers. We may support communication and dispute review, but the final refund rules for products, samples, logistics, and bulk orders are decided by the seller's commercial terms, invoice, purchase order, and applicable law.
3. Seller-Specific Refund Rules
Before placing an order, buyers should confirm the seller's cancellation window, return eligibility, inspection period, replacement terms, warranty coverage, freight liability, and refund timeline in writing.
4. Free Trial
All paid plans (Silver, Gold, Premium) include a 14-day free trial from the date of first payment. If you're unsatisfied during or at the end of the trial period, you are eligible for a full refund.
5. Refund Eligibility
| Scenario | Refund Eligibility |
|---|---|
| Cancellation within 14-day trial period | ✓ Full refund |
| Cancellation after 14-day trial (monthly plan) | No refund for current month. Downgraded at end of billing period. |
| Cancellation of annual plan within 30 days (if no trial used) | ✓ Pro-rated refund for unused months |
| Account suspended for ToS violation | No refund |
| Duplicate payment (technical error) | ✓ Full refund of duplicate amount |
6. How to Request a Refund
- Email b2b@digitalvayapari.in with subject: "Refund Request - [Your Account Email]".
- Include: your registered email, payment transaction ID, and reason for refund.
- Refund requests are reviewed within 3 business days.
- Approved refunds are processed within 7-10 business days to the original payment method.
7. Plan and Service Cancellation
You can cancel your subscription at any time from Vendor Dashboard → Account → Subscription. Cancellation takes effect at the end of the current billing period — you retain access to all plan features until then.
8. Order Cancellation Support
For buyer-seller transactions, cancellation must be discussed directly with the seller. DVMart can help share records of enquiries, quotations, and messages when a dispute is raised through support.
9. Downgrade
You can downgrade to a lower tier or the Free plan. The downgrade is effective at the next billing cycle. No partial refunds are issued for plan downgrades. Your listings are adjusted to match the new plan limits at the start of the new cycle.
10. Non-Refundable Items
- Custom advertisement or banner placement fees (one-time).
- Emergency listing review fees.
- Plans cancelled after ToS violations.
11. Dispute Support
If you need help with a marketplace dispute, contact support with your enquiry ID, quotation details, seller name, payment proof, and order communication. We will review available platform records and help both parties work toward a practical resolution.
12. Contact
Digital VayapariF44, South City 1, Gurugram, Haryana - 122001
Email: b2b@digitalvayapari.in
Phone: +91-9891433466