Last updated: 30 May 2026
This policy explains refunds and cancellations for DVMart marketplace services, supplier membership plans, promotional services, and seller-side subscriptions. Product order refunds, cancellations, replacements, and returns are generally managed by the individual seller unless DVMart specifically confirms otherwise.
DVMart acts as an online B2B marketplace connecting buyers and sellers. We may support communication and dispute review, but the final refund rules for products, samples, logistics, and bulk orders are decided by the seller's commercial terms, invoice, purchase order, and applicable law.
Before placing an order, buyers should confirm the seller's cancellation window, return eligibility, inspection period, replacement terms, warranty coverage, freight liability, and refund timeline in writing.
All paid plans (Silver, Gold, Premium) include a 14-day free trial from the date of first payment. If you're unsatisfied during or at the end of the trial period, you are eligible for a full refund.
| Scenario | Refund Eligibility |
|---|---|
| Cancellation within 14-day trial period | ✓ Full refund |
| Cancellation after 14-day trial (monthly plan) | No refund for current month. Downgraded at end of billing period. |
| Cancellation of annual plan within 30 days (if no trial used) | ✓ Pro-rated refund for unused months |
| Account suspended for ToS violation | No refund |
| Duplicate payment (technical error) | ✓ Full refund of duplicate amount |
You can cancel your subscription at any time from Vendor Dashboard → Account → Subscription. Cancellation takes effect at the end of the current billing period — you retain access to all plan features until then.
For buyer-seller transactions, cancellation must be discussed directly with the seller. DVMart can help share records of enquiries, quotations, and messages when a dispute is raised through support.
You can downgrade to a lower tier or the Free plan. The downgrade is effective at the next billing cycle. No partial refunds are issued for plan downgrades. Your listings are adjusted to match the new plan limits at the start of the new cycle.
If you need help with a marketplace dispute, contact support with your enquiry ID, quotation details, seller name, payment proof, and order communication. We will review available platform records and help both parties work toward a practical resolution.